customer service
Global Brands, Engage Your Global Chinese Customers
Despite the proven purchasing power and attractive spending patterns of traveling Chinese consumers,...
Coach Set For China E-Commerce Launch: Is It A Game-Changer?
To explain the benefits of its online store, Coach included "10 reasons" consumers should shop onlin...
Are Luxury Retailers Ready For China’s “Super Golden Week”?
China’s fall holiday season will raise the stakes for American travel, hospitality and retail sect...
The Three Rules Of Social Media Crisis Management
Crisis management is the most critical pillar of a genuine social media strategy, and yet it remains...
Why China’s Shangpin Could Beat Major Luxury E-Tailers At Their Own Game
With American and European heavyweights such as Macy’s, Neiman Marcus and Net-A-Porter already ado...
Luxury Brands Kick Up Perks For Chinese VIPs
Private shopping sprees, flights to Paris for fashion shows, custom-made one-of-a-kind items -- for ...
To Succeed In China’s Fashion Market, “Wash, Rinse, Repeat”
Introducing a new shopping concept, new fashion sensibilities and new designers to a new market is n...
Pampered In Europe, Chinese Luxury Shoppers Slam Service At Home
If there's one major complaint we hear time and time again from Chinese luxury consumers shopping at...
Why Is HR Such A Challenge For Luxury Brands In China?
Though it's the world's second-largest luxury market, and one that continues to entice brands to exp...
Luxury Group Richemont Launches “Retail Academy” In Shanghai
Owner of 18 luxury "Maisons," including Cartier and Shanghai Tang, this week the French luxury group...
